A Heroes welcome to You
Our amazing story
Heroes Homecare was founded with a simple yet powerful mission: to make a lasting difference in the lives of individuals living with disabilities. Our journey began 15 years ago when three passionate, experienced registered nurses—who collectively bring over 70 years of healthcare expertise—saw the urgent need for compassionate, high-quality care. We set out to build a service that goes beyond just meeting medical needs, offering a holistic approach that empowers individuals to live more independently and confidently.
With a foundation rooted in decades of experience across nursing, disability care, and community health, Heroes Homecare is dedicated to delivering exceptional care that enhances quality of life. We understand that every individual is unique, and we tailor our services to reflect the personal needs and goals of each client. Whether it’s personal care, daily living support, skill development, or social participation, our services are designed to foster independence and create opportunities for growth.
At Heroes Homecare, we take pride in offering more than just clinical expertise. Our deep commitment to cultural diversity ensures that every person we care for feels valued and respected. We approach each relationship with compassion, integrity, and professionalism—values that are at the heart of everything we do.
Whether you’re navigating your NDIS plan, seeking in-home support, or requiring specialized care, Heroes Homecare is here to provide expert guidance and support at every step. We are dedicated to helping you achieve your goals, live your best life, and build the future you deserve.
With Heroes Homecare, you can be confident you’re in good hands, supported by a team that truly cares.
vision & mission
We Priorotise your dignity and comfort
Vision
To be a beacon of support and empowerment for individuals with disabilities, ensuring they receive exceptional care, access to resources, and opportunities to lead fulfilling lives with dignity and independence.
Mission
To empower individuals with disabilities by delivering personalized, high-quality support services that enhance independence, promote inclusion, and enrich quality of life. We are committed to fostering a respectful and collaborative environment that meets the unique needs of each participant and their families.
NDIS Compliance
Heroes Home Care is committed to delivering high-quality services that align with the National Disability Insurance Scheme (NDIS) standards. We have undergone thorough audits to ensure full compliance with the NDIS framework and remain dedicated to maintaining these standards. In light of recent controversies within the NDIS, we continuously monitor changes in policies and ensure that our practices reflect the evolving landscape of the scheme, providing a transparent and reliable service to our clients. Our priority is to offer compassionate, person-centered care while upholding the integrity of the NDIS framework.
why choose us ?
Humanity guides our mission
At Heroes Home Care, the essence of Ubuntu—"I am because we are"—shapes everything we do. This deep-rooted belief in shared humanity and compassion inspires our unwavering commitment to ethical and moral excellence. By prioritizing people over profits, we ensure that our services remain of the highest quality while staying competitively priced, reflecting our dedication to making care accessible for all.
Good quality services
We collectively bring over 70 years of healthcare expertise
Privacy Statement
Privacy Policy
At Heroes Caring, we are committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, disclose, and store personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the NDIS (Quality and Safeguards) Commission requirements.
1. Collection of Personal Information
We collect personal information to provide quality services and support to our participants. The types of personal information we collect include:
- Full name, contact details (phone, email, address)
- Date of birth, gender, and other identification information
- Health information, medical history, and disabilities
- NDIS participant numbers and plans
- Emergency contact details
- Bank and payment details
We will only collect personal information that is necessary for us to perform our services under the NDIS.
2. Use and Disclosure of Personal Information
We use personal information for the following purposes:
- To provide and manage NDIS-related services
- To communicate with participants, carers, and other stakeholders
- To develop and review individual care plans
- To comply with legal obligations and regulatory requirements
We do not disclose personal information to third parties unless:
- It is required to provide services (e.g., with consent to medical providers or government agencies)
- It is required by law (e.g., NDIS reporting obligations)
- It is necessary to protect the safety and wellbeing of the participant
3. Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. Our security measures include:
- Secure storage systems (physical and electronic)
- Password protection and encryption for electronic data
- Staff training on privacy and confidentiality practices
Only authorized personnel have access to personal information, and they are required to maintain confidentiality.
4. Access and Correction of Personal Information
Participants or their representatives have the right to access their personal information and request corrections if it is inaccurate, out-of-date, or incomplete. Requests can be made by contacting us at the details provided below.
We will respond to access or correction requests within a reasonable timeframe and in accordance with applicable laws.
5. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website or upon request.
6. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us: